8 June 2026
What Do Locksmiths Do?
If you have been in a position where you have found yourself standing outside your front door with no keys, or you have discovered that your lock has suddenly stopped working, you have most likely also wondered what a locksmith actually does.
For many home owners, locksmiths are simply the people you call when you are locked out. While emergency call outs are certainly a big part of the job, modern day locksmiths do much more than just re-opening locked doors.
A professional locksmith can help to improve the security of your home or your business, by repairing damaged locks or installing new locking systems, along with being on hand to provide emergency assistance if things go wrong for any reason. Whether you have lost your keys, or have just moved into a new property, a locksmith will most likely be able to provide a practical solution.
In this guide, we will fully explain what locksmiths do and the services that they provide, along with giving examples of some of the situations where you might need to call one out.
What Is a Locksmith?
A locksmith is a security professional who specialises in locks, keys, and different sorts of access systems for homes and businesses.
Their work involves installing, repairing and replacing locks, along with helping people to gain access to properties when they are unable to get in.
Years ago, locksmiths mainly worked with traditional mechanical locks. Today, however, the role has evolved considerably. Modern locksmiths often work with everything from standard front door locks to digital access systems and commercial security hardware.
The job combines practical skills with problem solving, as every situation can be very different depending on the property and the type of lock involved.
Helping People Get Back Into Their Property
One of the most common reasons people contact a locksmith is because they have found themselves locked out.
This can happen for all sorts of different reasons. Keys can be lost while you are out shopping, or just accidentally left inside the house. Sometimes the lock simply fails and refuses to operate as it should.
A professional locksmith has specialist tools on hand and will be knowledgeable in techniques that can often allow them to regain access without causing any unnecessary damage to the door or lock.
This is one of the reasons that many people keep the number of a trusted local locksmith handy or have a company that they trust. We all know that emergencies don’t tend to happen at convenient times, and being able to get back into your property quickly can make a stressful situation much easier to manage.
City Locks Norwich provides a 24 hour emergency locksmith service for customers across Norwich and the surrounding areas, helping people regain access to their homes and businesses whenever problems arise.
Repairing Faulty Locks
Not every single locksmith job involves an emergency.
Locks do naturally wear out over time, especially those that are used many times each and every day. Exposure to the weather can also affect external locks, while internal components may simply become worn through years of use.
You might notice that your key is becoming a bit more difficult to turn or that the lock feels stiff and unreliable. Sometimes the mechanism can become misaligned, making it harder to open or close the door properly.
In many cases, these issues can be repaired without having to replace the entire lock. A locksmith can inspect the mechanism and identify the problem, giving a recommendation for the most suitable solution.
Fixing a small issue early can often prevent a complete lock failure later on.
Replacing Old or Damaged Locks
Sometimes repairing a lock is not the best option.
A lock may have become badly worn over time, or simply reached the end of its lifespan. In these situations, replacing the lock can keep your lock more secure and reliable.
Many homeowners also decide to change their locks after they move house. While the previous owners may hand over all the keys they have, there is no way of knowing for sure whether any spare copies exist.
Replacing the locks can provide peace of mind and ensure that only you and your family have access to the property.
A locksmith can recommend suitable replacement locks and ensure they are installed correctly.
Improving Home Security
As we now know, locksmiths do much more than respond to emergencies.
Many homeowners will make contact with a locksmith because they want to improve the overall security of their property. This might involve fitting additional security devices, or replacing locks that no longer meet modern security standards.
A knowledgeable locksmith will be able to assess your existing security arrangements and suggest practical improvements based on your property and individual circumstances.
Simple upgrades can often make a huge difference to the overall security of a home.
Helping After Break Ins
Anyone who has been unfortunate enough to ever experience a burglary or attempted break will know that it can be extremely upsetting.
Even if little has been stolen, any damage to doors orlocks can leave a property feeling vulnerable and insecure.
A locksmith can help fully secure the property again by repairing or replacing damaged locks and restoring access where necessary.
At City Locks Norwich, we can also work alongside Norwich Glass Company when emergency boarding up or replacement glazing is required following accidental damage or vandalism, helping to make the property secure as quickly as possible.
Locksmith Services for Businesses
Locksmiths don’t just work with residential properties.
Many businesses rely on locksmiths in order to maintain the security of their premises. Buildings such as offices, shops, and industrial buildings all require secure locking systems that function reliably every day.
Commercial locksmith work can involve tasks such as repairing damaged locks, replacing worn hardware, installing access control systems, and maintaining specialist locking mechanisms.
Many businesses will also arrange ongoing maintenance to help prevent security issues before they become major problems.
Can Locksmiths Open Doors Without Damaging Them?
This is one of the most common questions locksmiths are asked and the answer is usually a yes.
Professional locksmiths are trained to use specialist techniques that are designed to open locks while causing as little damage as possible. The exact approach depends on the type of lock and the reason it has failed.
There are situations where replacement becomes necessary, particularly if the mechanism has been badly damaged or the lock itself has completely failed. However, a reputable locksmith will usually aim to use the least destructive method available.
When Should You Call a Locksmith?
Many people assume that locksmiths are only there for emergencies, but as we touched on above, this is not the case.
If your lock feels unreliable or your key is becoming more and more difficult to turn, it may be worth seeking professional advice before a bigger problem develops.
Likewise, if you have lost your keys or want to improve the security of your home or business, a locksmith can help you understand the options that will be available to you.
Sometimes a small repair can prevent a much larger issue in the future.
Why Choose a Professional Locksmith?
It can no doubt be very tempting to try and fix a lock yourself after watching a few online tutorials.
However, modern locking systems can be surprisingly complex, and attempting any repairs without the correct tools on hand or experience actually carrying out the work can sometimes make matters even worse.
A professional locksmith has the knowledge and equipment needed to diagnose problems accurately and recommend the most appropriate solution. They can also provide advice on improving security and selecting suitable locks for your property, which will help you to avoid unnecessary costs and future problems.
How Can City Locks Norwich Help?
At City Locks, we are Norwich-based locksmiths who have been helping local homeowners and businesses with their lock-related needs for many years.
Whether you have lost your keys, need a faulty lock repaired, or require urgent assistance for any reason, our experienced team is ready to help.
Our fully stocked vans allow us to complete many jobs during the first visit, which significantly reduces any waiting times and helps customers regain access to their properties as quickly as possible.
We understand that lock problems can be very stressful, which is why we always keep our focus on providing a fast and friendly service whenever our customers need us.
Whether it is an emergency call out or planned security improvements, City Locks Norwich is here to help keep your home or business safe and secure.
FAQs
What do locksmiths do?
Locksmiths install, repair, replace, and maintain locks while helping people regain access to their homes and their businesses. They can also improve property security and provide emergency assistance when locks fail.
Can a locksmith open a door without damaging it?
In many cases, yes. Professional locksmiths use specialist tools and techniques to open locks with as little damage as possible, although this will depend on the type of lock and the nature of the problem.
Can locksmiths repair broken locks?
Yes. Many lock issues can be repaired without replacing the entire mechanism. A locksmith can assess the condition of the lock and recommend the most suitable solution.
Should I change my locks after moving house?
Many homeowners choose to replace their locks after they move into a new property because they cannot be certain who may still have copies of the existing keys.
Can a locksmith help if I have lost my keys?
Yes. Locksmiths regularly help customers who have lost their keys by gaining access to the property and, where necessary, replacing locks or providing new keys.
Can locksmiths help after a break in?
Yes. A locksmith can repair or replace damaged locks and help secure your property following a burglary or attempted break in.
Do locksmiths work on businesses as well as homes?
Yes. Locksmiths provide services for both domestic and commercial customers, including offices, shops, warehouses, and other business premises.
Does City Locks Norwich offer emergency locksmith services?
Yes. City Locks Norwich provides a 24 hour emergency locksmith service for homeowners and businesses across Norwich and the surrounding areas.